Shipping

Orders are shipped from the DUWART workshop in Antalya, Turkey. DHL Express is used for international shipments; MNG Kargo and Yurtiçi Kargo are used for shipments within Turkey.

Preparation and Delivery

Orders are shipped within a maximum of 3 business days. Once shipped, delivery takes up to 2 business days for both domestic and international orders. The total processing and shipping time is up to 5 business days. Official holidays, remote locations, and customs procedures may affect the delivery date.

Shipping and customs costs

Shipping costs are displayed in the order summary before payment. For international orders, import taxes and customs fees imposed by the destination country are not included in the shipping cost; they may be the responsibility of the recipient, depending on applicable laws and regulations.

Shipment Tracking

Tracking information is provided once the package has been handed over to the shipping company. If an order is shipped in multiple packages, separate tracking numbers may be used. You can report any delays or delivery issues using your order number via the contact form.

Damaged delivery

Inspect the package upon delivery. If there is any visible crushing, tearing, or water damage, do not accept the package; have the delivery person prepare a damage report and notify us of the situation. The order number, along with any photos and the report, will help us review the matter.

Shipping damage is investigated separately from manufacturing and printing defects by the shipping company. Costs and liability are determined based on the nature of the incident and applicable regulations. For manufacturing and printing defects, DUWART covers the return shipping costs. Details can be found on the Cancellation and Return Policy page.

Delivery options

For DHL shipments, depending on your location and the shipment itself, options such as changing the delivery date or address, or picking up the package at a service point may be available. You can check the available options in your tracking notification or through DHL On Demand Delivery.

Before choosing an alternative or unsigned delivery option, review the carrier’s terms of service. Mandatory legal rights are reserved; the absence of a receipt, a written report, or a photograph does not, by itself, waive these rights.

For general ordering terms, please review the Terms and Conditions page.