Privacy Policy

This text explains the purposes for which your personal data is processed when you shop on DUWART, create an account, or contact us.

Data controller

Meriç Aytar — DUWART.
Altıntaş Neighborhood, Florya Street 34/A, Aksu, Antalya.
Contact: Write to Us.

Information Collected and Its Purposes

First and last name, contact, and shipping information are used to process, ship, and provide customer support for your order. Order, invoice, and payment transaction records are processed for the purposes of sales execution, accounting, and legal obligations. Account information is used for membership-related processes; form submissions are used to address questions, complaints, and return requests.

IP addresses, browser and device information, and technical operation logs may be processed to ensure the website’s operation, security, and troubleshooting. Visit and activity data related to analytics and advertising services are evaluated in accordance with cookie preferences.

Information is collected electronically through order and account screens, the contact form, technical logs related to website usage, and cookies.

Order and account-related processing is based on the conclusion or performance of a contract; invoices and mandatory records are based on legal obligations; dispute records are based on the protection of a right; and necessary security measures are based on legitimate interests, provided they do not infringe upon your fundamental rights. For analytics, advertising, or marketing activities requiring explicit consent, the relevant consent is obtained separately.

Data Sharing

The necessary information may be shared with shipping companies for delivery, with a bank or payment service provider for payment, and with relevant service providers or authorized institutions for billing and legal proceedings. Hosting, technical support, and communication service providers may access the data as part of the provision of the service.

Google Analytics, Google Ads, and Meta (Facebook) services are used to track visits and shopping activity. These services may involve the transfer of data to providers located outside the country. Cookie consent does not replace other legal requirements for cross-border data transfers.

Storage and Security

The retention of data is limited to the record-keeping and statute of limitations periods specified in the relevant legislation for the purpose of processing. Data for which there is no longer a retention requirement or legal basis for processing is subject to deletion, destruction, or anonymization.

Payments are made through the bank or payment service provider listed on the payment screen. Do not send your card number, security code, or account password via the contact form. Keep your account login information secure; please notify us if you suspect a security issue.

Cookies and Marketing Preferences

You can change your cookie preferences by clicking the “Cookie Settings” button. Details are available on the Cookie Policy page. Consent for analytics or advertising is not a prerequisite for making a purchase.

Order and delivery notifications are separate from promotional communications. You can manage your preferences regarding commercial communications by using the “unsubscribe” option within the message or through the contact form.

Your Rights and How to File a Claim

Under Law No. 6698, you may inquire whether your data is being processed, the purposes of such processing, and the parties to whom it has been disclosed; you may request the correction of inaccurate or incomplete data, its deletion or destruction when legal conditions are met, and notification of these actions to the recipients. You also retain the right to object to decisions made solely through automated processing that adversely affect you and to request compensation for damages resulting from unlawful processing.

You can submit your questions and requests via the contact form. You may submit your legal requests to the data controller at the address above using the methods specified in the applicable laws and regulations. You may be asked to provide the information necessary to verify your identity and evaluate your request.