Terms and Conditions

1. DUWART and Communication

DUWART physically prints its designs in its own studio and offers them for sale on duwart.com. This page explains the general terms and conditions regarding the use of the website and poster orders.

Legal business name: Meriç Aytar
Business address: Altıntaş Mah., Florya St., No. 34/A, Aksu, Antalya
Contact: Write to Us

2. Products and Order Information

DUWART posters are physical products. The scope of the order is determined based on the selected design, size, quantity, and other product options, as well as the information specified on the product page and in the order summary. It is important to review the product options, shipping address, and contact information before completing the order.

Questions about products and requests to amend orders can be submitted to DUWART via the contact form. To ensure that order and delivery notifications reach you, please use your current contact information.

3. Prices and Payment

The product price, currency, applicable taxes, shipping cost, and the total order amount are displayed in the order summary before payment. The payment process is completed using one of the methods offered on the payment screen after these details have been verified.

For international orders, import taxes and customs fees imposed by the destination country may apply. As stated in the Shipping and Delivery Policy, these charges are not included in the shipping cost.

4. Production, Shipping, and Delivery

Orders are prepared in our workshop and shipped within a maximum of 3 business days. Once shipped, delivery takes up to 2 business days for both domestic and international shipments. When production/preparation and shipping are considered together, the total time is up to 5 business days. Official holidays, remote locations, and customs procedures may affect the delivery date.

Shipments are made from DUWART’s workshop in Antalya, Turkey. Details regarding shipping, tracking, shipping costs, and delivery options can be found on the Shipping and Delivery page. Delivery issues and delays can be reported to DUWART through our contact channels.

5. Custom-made products and returns at your discretion

We do not accept arbitrary returns or exchanges for products that have been custom-made according to the customer’s personal requests or needs and that fall under the exception to the legal right of withdrawal.

For products not covered by this exception, the 14-day right of withdrawal in Turkey and mandatory rights abroad remain in effect.

6. Defects resulting from manufacturing and printing

DUWART accepts returns for defects resulting from the manufacturing or printing process. DUWART covers the return shipping costs for these defects, and no restocking fee is charged. Incorrect product shipments or discrepancies from the order are evaluated separately.

Details regarding applications and submissions can be found on the Cancellation and Return Policy page.

7. Shipping-related damage

Inspect the package upon delivery. If there is any visible crushing, tearing, or water damage, do not accept the package; have the delivery person fill out a damage report and notify DUWART of the situation.

Shipping damage is investigated separately from manufacturing and printing defects by the shipping company. Costs and liability are determined based on the nature of the incident and applicable regulations.

8. Cancellation, Applications, and Refunds

It is important to notify DUWART of any cancellation or order change requests as soon as possible. The feasibility of the request will be evaluated based on the production stage and the nature of the product.

The order number and a description of the request must be included in the application. Contacting DUWART before returning the item ensures that the return address and shipping instructions are provided.

In cases where the legal right of withdrawal applies, notice may be provided in writing. The timeframes and conditions set forth in the relevant legislation apply with regard to returns, expenses, and refunds. When the right to a refund or discount is exercised for a defective product, the applicable amount is refunded immediately. Refunds are processed using the same payment method used at the time of purchase. The time it takes for the bank to credit the amount to the account may vary.

9. Privacy and Cookies

Information regarding personal data can be found in the Privacy Policy, while information regarding cookies can be found on the Cookies page. Cookie preferences can be changed through the cookie settings on the site. The ordering process is not contingent upon consent to non-essential analytics or advertising cookies.

10. Relevant Policies and Updates

These general terms and conditions should be read in conjunction with the product page, order summary, and relevant shipping and return policies. Updates to this page do not alter the terms of existing orders to the customer’s disadvantage. Mandatory legal rights are reserved; photographs, written records, or requests for prior communication do not limit these rights.

11. Claims and Disputes

Questions, requests, and complaints regarding orders can be submitted via the contact form.

In consumer disputes in Turkey, claims may be filed with consumer arbitration boards or consumer courts in accordance with the applicable rules governing jurisdiction and authority.